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My portraits are packaged to a high standard. However in the unlikely event that your artwork is damaged, please photograph the artwork showing the damage and the packaging and contact me immediately. The artwork is to be returned to me at the cost of the clients and I will create a new portrait at no additional cost. The wait time for this will be dependent on the commission list lead time at the date of return.

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​​​If for any reason clients require their commission to be cancelled, they must contact me as soon as possible. At this point, clients will have already paid a deposit of 50% of the final fee. This deposit will be fully transferred back to the client.

​​Full payment must be made before the artwork is posted out to the client. Upon finalising the portrait, and sending images of the finished artwork for approval, a final invoice will be sent out and once payment has cleared the artwork will be posted. 

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​When the portrait is complete I will email the client a final photo of the artwork for approval. If the client would like changes, they must let it be known at this point. I work with clients until they are fully happy with their pet portrait artwork. However, if the issue cannot be sorted the client can have a full refund, without receiving a portrait. Slight adjustments can be made , but pastel can fill the tooth of pastel mat.

​​​Once receiving their custom pet portrait, if after alterations have been made and the client is not happy and would like a refund, artwork by the clients payment must be sent back to me. I will dispose of the artwork and refund 50% of the total cost paid. The other 50% will cover the time, materials and postage.

​​​Prices on my website are quoted in GBP. If you live in America, I will provide clients with up to date currency conversions. Your bank will exchange the total to your currency in their own exchange rate at the time of purchase. Please note any refunds will be provided in GBP, and I cannot be held responsible for any loss due to fluctuations in the exchange rate.

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​Gift Vouchers are non-refundable and valid for a year. Gift vouchers are available in all the size/price options. Gift Vouchers do include postage costs.

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I retain the copyright for all the artwork that I produce, and I reserve the right to use the image of the pet portrait on my website and for promotional material. The final artwork may also be used by reproduction for other merchandise. Customer emails may in whole or in part be displayed on the website for use as a testimonial. If clients are not happy with having their artwork or email on display, please make me aware of this upon ordering.

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Any other question feel free to contact me